POLISI HONDIT
Polisi bayaran balik
Teks polisi tersedia dalam bahasa Inggeris. Teks asal dipaparkan di bawah.
This policy applies to direct bulk orders paid through hondit's PayPal checkout. Shopee orders follow Shopee cancellation, return and refund procedures.
Scope
- This policy covers direct bulk orders placed on hondit and paid through PayPal.
- Shopee purchases must be managed through Shopee support and Shopee order pages.
Cancellation Before Dispatch
- A cancellation request can be reviewed before dispatch. Contact hondit as soon as possible with the order number and payment email.
Damaged, Incorrect or Missing Items
- Report damaged, incorrect or missing items within 7 days after receiving the parcel.
- Include the order number, order email, a clear description of the issue and photos that show the parcel and product condition.
- When hondit confirms that the issue is seller-side damage, incorrect shipment or missing items, hondit will arrange a suitable replacement, reshipment or refund route.
Change-of-Mind Returns
- Change-of-mind returns after dispatch are generally not accepted because bulk orders are prepared for a specific shipment and market.
Refund Method and Timing
- Approved refunds are processed through the original payment method and original payment currency.
- After a refund is approved, the payment provider may take 5-10 business days to reflect the refund.
Contact
- Email hondit.office@gmail.com with your order number, payment email and issue details.